FAQs

How do I switch?

Simply register your details here and answer a few short questions to confirm eligibility.

We will then confirm the current tariff and Ecotricity will be in touch to provide the formal quote and complete the switching process.

If I switch, will I become a customer of Gower Electric Co, or of Ecotricity?

You will become both a Gower Electric Co customer and an Ecotricity customer. Any electricity we can’t generate at our solar farm or store in our batteries will be topped up by Ecotricity with 100% renewables. They will also provide all the billing and customer services.

How long will it take to switch, and what does the process involve?

As soon as you switch to Ecotricity it takes about 5 days to complete the process, subject to the terms of release from your existing supplier. 
 
Our team will do some technical checks to determine what type of smart meter or ‘in-home device’ needs to be installed at your home for us to be able to supply you with our local energy.
 
Our meter install partner will then be in touch within a few weeks to give you some optional install dates. Once the device is installed, we will immediately start supplying you with local energy.

I have found a cheaper green tariff.  Why should I opt for Gower Electric Co?

It appears most the forward-thinking folk in our community would not accept anything but a green tariff, and often they then want to find the cheapest one. We invite you to dig a bit deeper… 
 
There are many tariffs on the market that are not as green as they claim they are. Some are greenwash. Our sister company Gower Power have written a couple of blogs to demystify this and hope you can see the benefits, switch to our local energy and help us educate others:
 
https://www.gowerpower.coop/certified-green-energy-check-its-the-real-deal/
 
https://www.gowerpower.coop/ecotricity-best-buy-for-ethical-consumers/
 
We think it is worth spending a little bit more so that you know you are minimising the ecological footprint of the energy you use at home.
 
In addition, if we make any surplus you will have the option to either apply your share of that as a credit on your bill, or to donate it to charity with other customers on the scheme.
 
The natural world and your community are worth it!!! 

How does switching to locally produced green energy help my local community?

When our business starts making a surplus, we’ll be inviting our local customers to have a say in how that surplus is spent. This might mean discounted bills or our customers might decide to support other community projects.
 
Some of the types of things Gower Electric has supported in the past are listed here: 
https://www.gowerelectric.co.uk/about

Are there any exit fees?

Fixed tariffs may include exit fees, check your tariff details for more information. 

Do I need a smart meter? What if I already have one?

Yes, you will need a smart meter or a similar in-home device so that we can match the energy we generate and store with the energy you use. 
 
If you already have a meter, we might be able to use that one. If we can’t, we’ll either replace it for free or link another device to it. 

Is there a dual fuel option?

We know that lots of people like a dual fuel option, so we’ve made that available.
 
One of the reasons we chose to partner Ecotricity is because they can supply carbon-neutralised gas, which as far as we are aware is the greenest gas option available. 

I have an electric vehicle, are there preferential rates for EV charging?

We offer EV charging at our site at Killan Farm in Dunvant for very competitive rates. You can check the current rates via the Podpoint app.

In addition, Ecotricity offer competitive rates for EV charging, choose teh Economy 7 to charge overnight, or ask about their EV tariff. 

I live outside of Swansea, can I still switch?

If you have an SA postcode then you can switch to Gower Electric Co. If not then unfortunately not at this time but we do recommend you check out what Ecotricity can offer in your area.

I still have some questions, who can I contact?

Please contact us at energy@gowerelectric.co.uk and we will do our best to help!